FAQ Topics

  • General
  • Scented Ornaments
  • Decorative Ornaments
  • Sprigs
  • Table Ornaments
  • Bursts
  • AutoSticks
  • Orders & Payments
  • Returns & Refunds
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We do not currently offer any samples for our ScentSicles products. We are sure you will love them but if for some reason you are not satisifed, please reach out to our customer support team so they can assist you.

White Winter Fir is our best selling fragrance and can be purchased in multiple product forms. In addition to our ScentSicles Scented Ornaments, you can also enjoy our Scented Sprigs, Table Ornaments, AutoSticks, Bursts, and new Angel Ornaments in White Winter Fir.

Unfortunately, we do not have the expertise to advise on pet safety questions. We do know that birds and other animals are very sensitive to any volatile product, and that some may also be sensitive to essential oils. Please consult your veterinarian for their recommendation.

For best results, hang in the middle of the tree toward the outer edge, but make sure they are not in direct contact with any other ornaments. As with all fragrance products, this can create a reaction resulting in a damaged ornament.

We recommend hanging all six ornaments on your tree. If the fragrance is too strong, then remove as needed.

Yes, a pack of six swirl hooks is included in every bottle.

ScentSicles Scented Ornaments will provide fragrance for your tree and the surrounding area.

ScentSicles Scented Ornaments last for up to 30 days.

For best results, discard product after use and repurchase ScentSicles every holiday season.

These can be hung anywhere on your tree, but make sure they are not in direct contact with any other ornaments. As with all fragrance products, this can create a reaction resulting in a damaged ornament.

We recommend hanging both ornaments on your tree.

With the decorative ornaments, we include a pack of two gold string loops to use for hanging.

ScentSicles Scented Ornaments will provide fragrance for your tree and the surrounding area.

ScentSicles Decorative Ornaments last for up to 30 days.

For best results, discard product after use and repurchase ScentSicles every holiday season.

We recommend starting with 5-6 sprigs, then adding more as necessary for additional scent.

ScentSicles Sprigs last for up to 30 days.

For best results, discard product after use and repurchase ScentSicles every holiday season.

Fragranced product can be used in other glass, unfinished metal, or glazed ceramic containers.

Table ornaments can fragrance small rooms and spaces, i.e. hallways, bathrooms.

We recommend using 1-2 and then adding another if you want the scent to be stronger

Yes, you can place them in a glass or ceramic bowl to enjoy.

No, we recommend only hanging them from your rearview mirror ensuring they do not come in direct contact with part of your dashboard, console, or any other plactic or fabrics.

Start with 1-2 depending on how strong you want the scent to be.

Once an order has been fully submitted, the customer will see a pending transaction on their bank account to authorize that the funds are available. The card will not actually be charged until the order ships, and then the pending transaction will actually post to the account.

As long as the order has not already been processed, we are more than happy to make changes to your order once it's been submitted. Just reach out to our customer support team so they can assist you.

If your purchase is within 30 days and you would like to request a return of a product to us, simply send an email to customersupport@enviroscent.com containing your account name, order number if you have it, the product you are wanting to return, and the reason for the return request. Someone from our customer support team will be in touch with you for the next steps, including a shipping label for you and if applicable, refund information regarding your purchase.

If the return was authorized along with a refund, the shipment must first be received back in the same condition as discussed ustomer support at the time of the request. After receipt, the promised refund will then be issued to the card originally charged. We submit the refund within 24 hours of receipt of the shipment, then depending upon how quickly your bank processes these transactions, it can take 7-10 business days for the funds to deposit back into your account.

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